Written by Christopher Null on September 12th, 2005

My morning with Earthlink chat… total elapsed time, about 45 minutes

Welcome to Earthlink LiveChat. Your chat session will begin shortly.

Not at home and you want to read your email? With EarthLink Web Mail you can check your email from any computer with an internet connection!

‘Vaughn P ‘ says: Thank you for contacting EarthLink LiveChat, how may I help you today?

cnull@mindspring.com: hi can you unlock my account

cnull@mindspring.com: i am trying to unsubscribe from a newsletter and get this

cnull@mindspring.com: You are not allowed to access your profile. If you need help, please contact EarthLink Customer Service.

cnull@mindspring.com: i have never been able to access my account, ever

cnull@mindspring.com: hello?

Vaughn P : I apologize for the inconvenience this issue may have caused.

Vaughn P : I assure you that I will provide a detailed explanation.

Vaughn P : Let me know the password that you use to login to ‘My Account page’.

cnull@mindspring.com: xxxx

cnull@mindspring.com: earthlink has the setting so i can’t open the page

cnull@mindspring.com: it has always been like this, for years

Vaughn P : To best assist you, you need to speak with a Broadband Technical Support Representative. Please standby while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

‘Stanley B’ says: Thank you for contacting EarthLink LiveChat, how may I help you today?

Stanley B: Hello, I see you’ve already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.

Stanley B: Let me know if you receive news letters using Outlook Express or others.

cnull@mindspring.com: yes, outlook

Stanley B: Let me know the exact error message you get while you are trying to unsubscribe news letter.

cnull@mindspring.com: You are not allowed to access your profile. If you need help, please contact EarthLink Customer Service.

Stanley B: Give me a moment while I look in the issue.

Stanley B: Sorry for the delay, I am looking in the issue.

Stanley B: Thank you for being on hold.

Stanley B: I have checked with your details.

Please wait while I transfer the chat to the best suited site operator.

‘Tony S.’ says: Thank you for contacting EarthLink LiveChat, how may I help you today?

cnull@mindspring.com: have you read the thread?

Tony S.: Hello, I see you’ve already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.

Tony S.: Thanks for holding.

Tony S.: I understand that you are unable to access My Account page.

cnull@mindspring.com: that is right

Tony S.: I apologize for the inconvenience.

Tony S.: I see there was Web restriction on your account and it has been disabled. You can now access My Account page in 20 minutes.

cnull@mindspring.com: thank you

 

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