Resolving “Unable to retrieve conflict information from the sync server” in Itunes

by Christopher Null  /  November 10, 2018

Many promised fixes online, but this is the one that works. Just leaving this solution here for posterity: https://discussions.apple.com/thread/4410910

“What I did was to rename the file called conflicts.synconflicts I renamed it to conflictsold.synconflicts the .synconflicts is the extension so you can’t rename that. I then restarted my computer, opened iTunes and connected my iPhone.

OS(C:) Users/(USER NAME)/AppData/Roaming/Apple Computer/SyncServices/Local/conflicts/conflicts.synconflict”

Actually you don’t even need to restart.

Update 2023: There are now two files related to this issue, which are now found in the AppData/Local/Packages/AppleInc… folder. Just delete them both.

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Christopher Null

Christopher Null is a veteran technology journalist and the owner of Null Media, a custom blogging company.