Dining at the KFC is always enlightening. On the wall there’s this collection of placards, filled out by the staff in response to management’s request for them to each write a customer service statement. Most of them say stuff like “I want the customer to feel at home here” and so on. But one of them — my favorite — reads “I will try to sell as many apple turnovers as possible.”

I don’t think they were supposed to post that where customers could read it.

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Christopher Null

Christopher Null is a veteran technology journalist and the owner of Null Media, a custom blogging company.