by Christopher Null / December 21, 2003
Dining at the KFC is always enlightening. On the wall there’s this collection of placards, filled out by the staff in response to management’s request for them to each write a customer service statement. Most of them say stuff like “I want the customer to feel at home here” and so on. But one of them — my favorite — reads “I will try to sell as many apple turnovers as possible.”
I don’t think they were supposed to post that where customers could read it.
