Dining at the KFC is always enlightening. On the wall there’s this collection of placards, filled out by the staff in response to management’s request for them to each write a customer service statement. Most of them say stuff like “I want the customer to feel at home here” and so on. But one of them — my favorite — reads “I will try to sell as many apple turnovers as possible.”

I don’t think they were supposed to post that where customers could read it.