My morning with Earthlink chat… total elapsed time, about 45 minutes

Welcome to Earthlink LiveChat. Your chat session will begin shortly.

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‘Vaughn P ‘ says: Thank you for contacting EarthLink LiveChat, how may I help you today?

cnull@mindspring.com: hi can you unlock my account

cnull@mindspring.com: i am trying to unsubscribe from a newsletter and get this

cnull@mindspring.com: You are not allowed to access your profile. If you need help, please contact EarthLink Customer Service.

cnull@mindspring.com: i have never been able to access my account, ever

cnull@mindspring.com: hello?

Vaughn P : I apologize for the inconvenience this issue may have caused.

Vaughn P : I assure you that I will provide a detailed explanation.

Vaughn P : Let me know the password that you use to login to ‘My Account page’.

cnull@mindspring.com: xxxx

cnull@mindspring.com: earthlink has the setting so i can’t open the page

cnull@mindspring.com: it has always been like this, for years

Vaughn P : To best assist you, you need to speak with a Broadband Technical Support Representative. Please standby while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

‘Stanley B’ says: Thank you for contacting EarthLink LiveChat, how may I help you today?

Stanley B: Hello, I see you’ve already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.

Stanley B: Let me know if you receive news letters using Outlook Express or others.

cnull@mindspring.com: yes, outlook

Stanley B: Let me know the exact error message you get while you are trying to unsubscribe news letter.

cnull@mindspring.com: You are not allowed to access your profile. If you need help, please contact EarthLink Customer Service.

Stanley B: Give me a moment while I look in the issue.

Stanley B: Sorry for the delay, I am looking in the issue.

Stanley B: Thank you for being on hold.

Stanley B: I have checked with your details.

Please wait while I transfer the chat to the best suited site operator.

‘Tony S.’ says: Thank you for contacting EarthLink LiveChat, how may I help you today?

cnull@mindspring.com: have you read the thread?

Tony S.: Hello, I see you’ve already been chatting. Please give me a moment so I can read the previous chat and pick up where you left off.

Tony S.: Thanks for holding.

Tony S.: I understand that you are unable to access My Account page.

cnull@mindspring.com: that is right

Tony S.: I apologize for the inconvenience.

Tony S.: I see there was Web restriction on your account and it has been disabled. You can now access My Account page in 20 minutes.

cnull@mindspring.com: thank you